Modernizing Emergency Response

CHALLENGE
Take a complex, aging website that supports critical emergency dispatch systems across North San Diego County — and bring it up to speed. North Comm needed a digital transformation that could match the speed, reliability, and professionalism of their real-world services. The old site didn’t cut it for public engagement, internal navigation, or mobile usability. The stakes? High. This wasn’t just another site — it’s the digital front line for fire, medical, and security services across the region.

SOLUTION

We went all in. From research to deployment, Dogs of Design reimagined the entire online presence of NCDJPA. First came structure: we worked closely with their team to define what content mattered most and where it needed to live. Then, style: we built a bold, clean, highly navigable design system that speaks authority while staying human-centric. We crafted a new type-based logo to improve header clarity and public recognition. On the backend, we applied responsive development best practices across 20+ unique content pages, internal tools, and dispatcher portals — ensuring accessibility and performance from desktop to mobile. From Emergency Medical Dispatch protocols to strike team uploads, every element was treated with care and clarity.

RESULT

The launch of the new ncdjpa.org marked a true transformation. North Comm’s sleek, modern site is now fast, responsive, and easy to navigate — for citizens, partner agencies, and internal staff alike. Visitors can access key resources in seconds, and dispatch professionals benefit from a clearer, more structured user experience. The redesign didn’t just look good — it worked great. So great, in fact, it brought home a 2024 Gold Davey Award, recognizing the excellence in public sector web design and development.

BEHIND THE BUILD

• Designed and launched over 20 refreshed pages including portals, internal dashboards, and resource forms
• Created a custom visual identity and header logo for improved readability and agency branding
• Integrated new and existing content into a cohesive structure
• Applied responsive design and device optimization for flawless performance across screens
• Rebuilt and styled multiple forms, including internal submissions and resource tracking
• Conducted browser testing, performance audits, and post-launch QA